Beneficiary Support & Help Center
If you require immediate assistance regarding your pending claim or have experienced technical difficulties while accessing the portal, please use the secure contact form below. Include your Reference Code to expedite processing.
Official Communication Channels
Primary Support Office
Hours: 08:00 - 18:00 EST (Monday - Friday)
For security reasons, walk-in inquiries are strictly prohibited and require a pre-scheduled appointment.
Cyber Security Response
Available 24/7 for suspected unauthorized access or compromised reference codes.
Status Verification
Please allow 2-3 business days after completing your secure identity verification for account managers to assign disbursement timelines.